Payments & Refunds
How will I know if my order is successfully placed?
Once you have placed your order through our website, you will receive immediate confirmation and an order number via the email address you provided to us upon ordering. If not received please double-check your spam or junk folders. If you don’t find our confirmation email within 24 hours please email firstname.lastname@example.org for confirmation information.
When will my credit card be charged when ordering online?
You will be charged immediately after placing order.
Will I receive a notification when my order has been shipped?
Yes. You will receive a tracking number via email when your package has been shipped. If you placed an order and didn’t receive confirmation or a tracking number, please contact us email@example.com
How soon will my package ship and how long does it take to receive my purchased item(s)?
Please allow at least 48 hours for your order to process and ship. Once shipped, US postal service states 2-9 business days for delivery depending on your shipping address. You may track your shipment on www.usps.com .
What is your order cancellation policy?
Orders that have not been shipped may be cancelled and refunded.
Life X-Cel Refund Policy
If there is an issue with your purchase, we’re here to help. Please notify us of any issue with the product(s) ordered within 5 days. To one of our sales associates at firstname.lastname@example.org.
If you received a damaged product, please notify us immediately for assistance at email@example.com we will cover the shipping charges back to us via USPS with tracking number.
You may return non-damaged products for a store credit, please look at the below criteria and instructions to follow.
To be eligible for a return, please make sure that:
· The product was delivered in the last 5 days
· You have obtained a product return code by contacting firstname.lastname@example.org within 5 days of delivery.
· The product is unused and undamaged (please do not attempt to open bottles with pliers or other tools as this will void the return policy). All tamper resistant bottle/packaging features must be intact completely upon return.
Products that do not meet these criteria will not be considered for return.
Please return all packages via USPS with tracking number package to:
8275 S. Eastern Ave.
Las Vegas, Nevada 89123
If you have any questions about our Refund Policy, please contact us at email@example.com
Life X-Cel USA
8275 S. Eastern Ave. Suite 200-435 Las Vegas, Nevada 89123 United States
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Premium CBD products made in the USA